Appliance Experts (applianceexperts.ca) is a locally owned appliance repair business serving Southwestern Ontario. This policy explains how we handle your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

What we collect

When you book a repair by phone or through our website forms, we collect the information needed to provide service: your name, phone number, service address, city, and details about your appliance and the problem.

How we use it

We use your information only to schedule and perform repairs, confirm appointments, provide quotes and invoices, honour our 90-day warranty, and respond to your requests. We do not sell or rent your personal information to anyone.

Service providers

Our website runs on WordPress.com and our booking forms are processed by WPForms; these providers store form submissions on our behalf. We share job details with our own technicians only as needed to complete your repair.

Retention & security

We keep booking and invoice records only as long as needed for warranty coverage, accounting, and legal requirements, and we take reasonable steps to protect them from unauthorized access.

Your rights

You may ask us to access, correct, or delete the personal information we hold about you. Contact us at (519) 900-3010 or applianceexperts.ca@gmail.com and we will respond promptly.

What information we collect

When you book a repair or contact us through the forms on this site, we collect the details you provide: your name, phone number, email address, service address, and a description of the appliance problem. If you call or text us, we keep a record of that conversation so your technician arrives informed. We do not collect payment card details through this website.

How we use it

Your information is used for one purpose: delivering the repair service you asked for. That means scheduling your visit, dispatching the right technician with the right parts, sending appointment confirmations, honouring your 90-day warranty, and following up on completed work. We do not sell, rent, or trade your personal information to anyone, and we do not use it for third-party marketing.

Cookies and analytics

This site uses standard analytics tools to understand which pages are helpful and how visitors find us (for example, whether you arrived from a Google search). These tools use cookies and collect anonymized usage data such as pages visited and time on site. They do not identify you personally. You can block or clear cookies in your browser at any time without affecting your ability to call or book with us.

How long we keep your information

We keep service records — what was repaired, when, and under what warranty — for as long as needed to honour warranties and meet Canadian tax and business record requirements. Form submissions that don’t become bookings are deleted periodically.

Your rights

Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you may ask us what personal information we hold about you, request a correction, or ask us to delete it where we’re not legally required to keep it. Email applianceexperts.ca@gmail.com or call (519) 900-3010 and we’ll respond promptly.

Questions

This policy applies to applianceexperts.ca, operated by Appliance Experts, serving Kitchener, Waterloo, Cambridge, London and surrounding Southwestern Ontario communities. If anything here is unclear, ask us directly — we’d rather explain it in plain language than hide behind it.